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Receipt appears Twice With Closed And Open Status in Account Details (Doc ID 469094.1)

Last updated on SEPTEMBER 25, 2024

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

When viewing the Account Detail for the Customer you will see a receipt appearing twice, the receipt appears in an open status and again as a closed receipt which is the correct status.   The receipt was first remitted and then applied.  If you clear the receipt and then go back to the Account Detail screen the receipt will only appear once in closed status.

Cause

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In this Document
Symptoms
Cause
Solution
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References

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