TeleService - Find Service Request Form Shows Inactive Data In LOVs (Doc ID 469294.1)

Last updated on JUNE 13, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
CSXSRISR.fmb
CSXSRFND.fmb

Goal

In TeleService you may find that the Service Request Type list of values (LOV) in the Find Service Request form (CSXSRFND) shows more entries than the same LOV in the Create Service Requests form (CSXSRISR).  This can occur in fields such as Customer, Tasks Type, Resources or other search criteria.

Why are these two forms showing different data in the LOVs?

Solution

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