Orders Still Go On Credit Check Hold (Doc ID 469699.1)

Last updated on APRIL 14, 2025

Applies to:

Symptoms

Find Orders are going on "Credit Check Failure" hold for the account # XXX even
when there's no credit check flag set for this account.  User are not expecting
the orders go on hold.

The issue can be reproduced at will with the following steps:
1. On Customer standard form make sure Credit Check flag is turned off at a site level & customer level.
2. Operating Unit Default Level Make sure if both credit limit and order credit limit are
     NULL/BLANK => No Credit Check
3. Uncheck Transaction type ( if defined for a particular customer) If not leave as is.
     OM --> Setup--> Transaction Type
4. Uncheck any credit rule assigned to customer OM --> Setup-->Rules
5. Uncheck Profile type for customer.
6. Save changes -> run any concurrent programs if required
7. Create sales order for customer # XXXX with any amount.
8. Check to see if hold is applied and it is.

Cause

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