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Service Request Task Tab: Assignee And Scheduled Start/End Fields are Greyed Out (Doc ID 469706.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


When entering task details, the assignee type and assignee, scheduled start and end date are greyed out.


Field Service Dispatcher > Service Request > Create Service Request > 
Fill in SR details and save 
Goto  Tasks
Fill the Task type 
Assignee type and assignee, scheduled start end is grey-out


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