Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 14-Mar-2011***
When entering task details ,the assignee type and assignee, scheduled start and end date are greyed out.
Field Service Dispatcher > Service Request > Create Service Request >
Fill in SR details and save
Fill the Task type
Assignee type and assignee, scheduled start end is grey-out
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