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Fufilled Order Lines Fail With Error 'The parameters for the SFM Event Manager Queue Service are setup incorrectly' (Doc ID 469842.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

This datafix has been approved by development for Customer consumption 27-Apr-2012.

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After fulfilling a number of orders using the Telecommunications Service Ordering MACD functionality the Install Base is not updated and the following error appears in the Transaction Errors Processing form:

The parameters for the SFM Event Manager Queue Service are setup incorrectly. Please verify that the Max Processes are (1) and the Number of Threads are set to (1).

 

The issue can be reproduced at will with the following steps:

1. Create order and fulfill
2. Review Install Base and there are not instance for the order lines processed
3. Search the Transaction Errors Processing form and find error generated when the orders where processed:

The parameters for the SFM Event Manager Queue Service are setup incorrectly. Please verify that the Max Processes are (1) and the Number of Threads are set to (1).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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