Quote/Cart Has Already Been Placed As An Order And Cannot Be Modified (Doc ID 470039.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to add an item to the iStore shopping cart the following error occurs.

Please note that the quote/cart has already been placed as an order and cannot be modified

OR

An Application Error is returned
 'The application is currently not available or an unexpected error has occurred'

With the following errorstack details -


Message: ORA-01403: no data found in Package IBE_Quote_Save_pvt Procedure SAVE

Stack:
oracle.apps.jtf.base.resources.FrameworkException: ORA-01403: no data found in Package IBE_Quote_Save_pvt Procedure SAVE
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.addModelsToCart(ShoppingCart.java:7056)

Or the following errorstack

Stack:
oracle.apps.jtf.base.resources.FrameworkException: ORA-01403: no data found in Package IBE_Quote_Save_pvt Procedure SAVE
at oracle.apps.ibe.shoppingcart.quote.Quote.save(Quote.java)
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.addItemsToCart(ShoppingCart.java)

Changes






Cause

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