Closed Service Requests: Tasks with 'Restrict Closure' Unchecked Cannot Be Updated (Doc ID 470410.1)

Last updated on SEPTEMBER 09, 2014

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 09-SEP-2014***



When a Task is not flagged for Restrict Closure and a Service Request (SR) is Closed with the task open, you are unable to update the Task.

Since the Task is still open you should be able to update it.

-- Steps To Reproduce:
(R) Customer Support
(N) Service Requests -> Create Service Request
 - Query a SR with status = 'Closed'
 - Tasks Tab
 - The Task is open but all the information is grayed out (non updatable).

-- Business Impact:
Unable to work on open Tasks.


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