Last updated on SEPTEMBER 09, 2014
Applies to:Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 09-SEP-2014***
When a Task is not flagged for Restrict Closure and a Service Request (SR) is Closed with the task open, you are unable to update the Task.
Since the Task is still open you should be able to update it.
-- Steps To Reproduce:
(R) Customer Support
(N) Service Requests -> Create Service Request
- Query a SR with status = 'Closed'
- Tasks Tab
- The Task is open but all the information is grayed out (non updatable).
-- Business Impact:
Unable to work on open Tasks.
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