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"No data found using these search criteria" Error Searching for Install Base Instances in Service Request Form (Doc ID 470760.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Teleservice - Version 12.0.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a new Service Request for an existing Install Base instance, the instance cannot be found in the Instance field and the error below is shown if the instance number is entered:

" No data found using these search criteria"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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