Sales Order Approval Notification Is Not Going To The Correct Responsibility (Doc ID 471194.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 27-DEC-2010***
***checked for relevance 03-June-2013***

Symptoms

Find that RMA notifications are going to the wrong user regardless of the OM: Notification profile
setting.

EXPECTED BEHAVIOR
Expect notifications to go the user setup in the profile OM: Notification Approver at the site level.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.setup profile OM: Notification Approver
2. create and book sales order
3. Notification going to wrong user


Cause

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