Email Notification Approvals Are Discarded (Doc ID 471423.1)

Last updated on MARCH 30, 2013

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
Checked for relevance on 30-MAR-2013


Symptoms

Approve or Reject actions are discarded or ignored when the response email is sent to java mailer in text/html format. This may also happen when the email notification is actioned from blackberry. Java mailer log file shows the following debug messages for the particular inbound message in question when generated at statement level :

[Nov 27, 2007 4:28:56 AM GMT-06:00]:1196159336460:Thread[inboundThreadGroup1,5,
inboundThreadGroup]:0:-1:erpdbtest:100.100.00.00:-1:-1:STATEMENT:[SVC-GSM-
WFMLRSVC-459932-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:
< BODYPART >

[Nov 27, 2007 4:28:56 AM GMT-06:00]:1196159336466:Thread[inboundThreadGroup1,5,
inboundThreadGroup]:0:-1:erpdbtest:100.100.00.00:-1:-1:STATEMENT:[SVC-GSM-
WFMLRSVC-459932-10006 : oracle.apps.fnd.wf.mailer.EmailParser.
processSingleContent(Element, MimeBodyPart ,Element, String)]:Processing single
content - > TEXT/HTML; charset=US-ASCII

[Nov 27, 2007 4:28:56 AM GMT-06:00]:1196159336469:Thread[inboundThreadGroup1,5,
inboundThreadGroup]:0:-1:erpdbtest:100.100.00.00:-1:-1:STATEMENT:[SVC-GSM-WF
MLRSVC-459932-10006 : oracle.apps.fnd.wf.mailer.EmailParser.processSingleContent
(Element, MimeBodyPart ,Element, String)]:NID [0] KEY [null] NODE [null] VERSION
[0]

[Nov 27, 2007 4:28:56 AM GMT-06:00]:1196159336469:Thread[inboundThreadGroup1,5,
inboundThreadGroup]:0:-1:erpdbtest:100.100.00.00:-1:-1:STATEMENT:[SVC-GSM-WFML
RSVC-459932-10006 : oracle.apps.fnd.wf.mailer.EmailParser.processSingleContent(E
lement, MimeBodyPart ,Element, String)]:Either no NID or email is not for this m
ailer. Not processing this body any further.

[Nov 27, 2007 4:28:56 AM GMT-06:00]:1196159336480:Thread[inboundThreadGroup1,5,
inboundThreadGroup]:0:-1:erpdbtest:100.100.00.00:-1:-1:STATEMENT:[SVC-GSM-W
FMLRSVC-459932-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.moveMessage
(Message, String)]:Moving message to DISCARD

Changes

This issue can occur with the following files or below versions

JAVA_TOP/oracle/apps/fnd/wf/common/MIMEUtils.java 115.8
JAVA_TOP/oracle/apps/fnd/wf/mailer/EmailParser.java 115.29

Cause

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