OTM Is Timing Out When Service Providers are Trying to Search for Shipments (Doc ID 471698.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 5.5 to 5.5.04 [Release 5.5]
Information in this document applies to any platform.
***Checked for relevance on 10-Dec-2014***


Symptoms

-- Problem Statement:

On 5.5, When Service Providers attempt to search on the Buy Shipment events screen for Shipments, the following error occurs:

ERROR
The error message is
Network Error (tcp_error)
A communication error occurred: ""
The web server may be down, too busy, or experiencing problems

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. Log on as a service provider
2. Go to the Buy Shipment Events screen and Search
3. It takes a while to come back with any results on the Internal oracle URL but on customer's URL, the page times out

-- Business Impact:
The issue has the following business impact:
Due to this issue, service providers cannot search for shipment that have red indicator

Cause

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