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Problem Code Mapping: Item Category LOV is Empty (Doc ID 471762.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0.3 and later
Information in this document applies to any platform.


When creating the Problem Code Mapping, users can not select the Category Type, since the value list is empty.

(R) Service
(N) Setup > Service Requests >  Problem Code Mapping


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