FYI Notifications Closed Automatically and Not Showing Up on Worklist (Doc ID 472387.1)

Last updated on JUNE 27, 2024

Applies to:

Symptoms

Before patches were applied a notification (FYI) was sent to the HR representative after an employee changed something in self service (personal details). This notification contained some details about the change.

After applying patches, the notifications no longer contain the detail. Each notification has a Warning stating the notification is not available because it has already been completed and closed.

When checking the worklist, the notifications have a status of Closed.

Because the notifications are auto closed, they don't show up in worklist and cause the messages sent by email to contain no details.

Steps To Reproduce:

1. Log in with employee self service
2. Change Personal Details, system will send notification to HR Representative
3. Log in as HR Representative, check worklist, see that notification is auto closed.

Changes

Applied several patches (example <Patch 5644722> and <Patch 5910548>).

Cause

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