RMA Line Is Stuck In Status 'Awaiting Return Disposition' (OPM Environment)

(Doc ID 472799.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Process Manufacturing Logistics - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

We have an RMA return against a Sales Order for an OPM Item.  We have received this into Inventory, but the RMA is stuck at Status 'Awaiting Return Disposition'

We have attempted to 'nudge' the Workflow process using script ontd0015.sql as issued in <Patch 5358811>, but this has failed because it expects MTL_Material_Transactions to be used instead of IC_Tran_Pnd

Is there an OPM equivalent of script 'ontd0015.sql'?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms