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Cannot Find The Descriptive Flexfield After Creating Customer In R12 (Doc ID 472918.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12.0.2 to 12.1.2 [Release 12.0 to 12.1]
Information in this document applies to any platform.


On R12 in Production:
When attempting to review the Customer Information Descriptive Flexfield (DFF), the following error

No Descriptive Appears on the Customers UI

Expect to see the descriptive flexfield

The issue can be reproduced at will with the following steps:
1. Go to Responsibility: Receivables 
2. Navigation:  to Setup > Financials > Flexfields > Descriptive > Segments
3. Query and set the 'Customer Information' DFF
4. Go to customer form
5. Create a new customer in R12.
6. the DFF can be selected.
7. Save the new customer.
8. Query it again and go to customer account level. It is found the above DFF field disappears.


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