Cannot Find The Descriptive Flexfield After Creating Customer In R12 (Doc ID 472918.1)

Last updated on AUGUST 05, 2016

Applies to:

Oracle Receivables - Version 12.0.2 to 12.1.2 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

On R12 in Production:
When attempting to review the Customer Information Descriptive Flexfield (DFF), the following error
occurs.

ERROR
No Descriptive Appears on the Customers UI


EXPECTED BEHAVIOR
Expect to see the descriptive flexfield

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Responsibility: Receivables 
2. Navigation:  to Setup > Financials > Flexfields > Descriptive > Segments
3. Query adn set the 'Customer Information' DFF
4. Go to customer form
5. Create a new customer in R12.
6. the DFF can be selected.
7. Save the new customer.
8. Query it again and go to customer account level. It is found the above DFF field disappears.

Cause

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