Last updated on AUGUST 05, 2016
Applies to:Oracle Receivables - Version 12.0.2 to 12.1.2 [Release 12.0 to 12.1]
Information in this document applies to any platform.
On R12 in Production:
When attempting to review the Customer Information Descriptive Flexfield (DFF), the following error
No Descriptive Appears on the Customers UI
Expect to see the descriptive flexfield
The issue can be reproduced at will with the following steps:
1. Go to Responsibility: Receivables
2. Navigation: to Setup > Financials > Flexfields > Descriptive > Segments
3. Query adn set the 'Customer Information' DFF
4. Go to customer form
5. Create a new customer in R12.
6. the DFF can be selected.
7. Save the new customer.
8. Query it again and go to customer account level. It is found the above DFF field disappears.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms