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Service Request Showing Extra Problem Code Mappings (Doc ID 472978.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Why there could be seen more values in the Resolution Code LOV (in the Service Request form) than
those mapped during the setup through "Setup > Service Request > Resolution Code Mapping" ?

Solution

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In this Document
Goal
Solution
References

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