Service: Notifications to Contacts are Sent in Text Instead of HTML (Doc ID 473221.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Jan-2014***


Symptoms

In Oracle Service, notifications are sent to contacts in TEXT format instead of HTML.

Setup has been completed to enable the sending of notifications to the contacts of Service Requests.  However, instead of receiving the notifications in HTML format, they are sent in TEXT format.

Cause

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