Service: Notifications to Contacts are Sent in Text Instead of HTML
(Doc ID 473221.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
In Oracle Service, notifications are sent to contacts in TEXT format instead of HTML.
Setup has been completed to enable the sending of notifications to the contacts of Service Requests. However, instead of receiving the notifications in HTML format, they are sent in TEXT format.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document