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Auto Task Is Not Generated When Service Request Type Is Changed (Doc ID 473540.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In Oracle Service 11.5.10.2, if you change the Service Request (SR) type from a request type that does not auto generate a task to request type that is configured to auto generate a task, no tasks are auto created.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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