Auto Task Is Not Generated When Service Request Type Is Changed
(Doc ID 473540.1)
Last updated on FEBRUARY 11, 2021
Applies to:Oracle Teleservice - Version 11.5.10 to 188.8.131.52 [Release 11.5]
Information in this document applies to any platform.
In Oracle Service 184.108.40.206, if you change the Service Request (SR) type from a request type that does not auto generate a task to request type that is configured to auto generate a task, no tasks are auto created.
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