Auto Task Is Not Generated When Service Request Type Is Changed
(Doc ID 473540.1)
Last updated on MAY 19, 2020
Applies to:
Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
In Oracle Service 11.5.10.2, if you change the Service Request (SR) type from a request type that does not auto generate a task to request type that is configured to auto generate a task, no tasks are auto created.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |