Auto Task Is Not Generated When Service Request Type Is Changed
(Doc ID 473540.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
In Oracle Service 22.214.171.124, if you change the Service Request (SR) type from a request type that does not auto generate a task to request type that is configured to auto generate a task, no tasks are auto created.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document