Customer Form Issue: 'Alternate Name' Field Not Displayed In Customer Information Page (Doc ID 473693.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.2 and later
Information in this document applies to any platform.

Symptoms

Based on R12 Receivables Implementation guide (Page A-17) it says:


This profile option controls whether users can enter information in the Alternate Name field in the Customers and Customer Addresses windows. This field lets you enter a phonetic representation of a customer name. Alternate names are used primarily in Japan to enter and sort customer information using Kana characters. Receivables also uses this information when you choose Customer Name Sort as a parameter when printing certain Receivables reports (for example, the Customer Listing - Detail or Summary report). Refer to the AR: Sort Customer Reports by Alternate Fields profile option in this section.


After setting the profile option 'AR: Customers - Enter Alternate Fields' to Yes, users can enter information in the 'Alternate Name' field in the Customers Site page, but there is no 'Alternate Name' field in the Customers page.

Steps To Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers

Enter Customer Name in 'Name' field and click on 'Go' button.
List of customer with matching name is displayed
Select a customer and click on the Name link
Customers Information page is displayed and there is no 'Alternate Name' field on the page.

 



Cause

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