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1-1 Fulfillment - no email configurations found Error (Doc ID 548930.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle One-to-One Fulfillment - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


When attempting to send test emails from Oracle Marketing > Campaign Workbench, the following error occurs in 1-1 Fulfillment Server (FS)





The issue can be reproduced at will with the following steps:

1.  Send test email
2. To see test result to sent e-mail return to portal select the responsibility One-to-One Fulfillment Administrator
3. Select " Status" > Search
4. Search request = Request Identifier
5. Click Search
6. You Will find the failed to request identifier and Jtf_fm_proc_process_failed error

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot use Email Marketing Campaigns.


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