Supplier Contact Name in LOV of Preferred Resources in Coverage Template Appears as Last Name Only (Doc ID 548995.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.
FORM:OKSAUCVT.FMB - Service Coverage Template

Symptoms

-- Problem Statement:
On 11.5.10 in Production:
It is observed that only 'Last Name' of Supplier Contact is displayed in List of Value in Preferred resource
in Contract Coverage Template.

While creating Coverage Template, when user tries to add Supplier Contact as preferred resource in
Coverage Template, they see only the last name of Supplier contacts. There are multiple Supplier Contacts with Same last name so users do not know which one to pick.
On the other hand for Employee resource full name can be seen.

EXPECTED BEHAVIOR
Expect to be able to see the full name of Supplier Contact with Full vendor name in Contracts
Coverage template as is seen in CRM Calender.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Try to add Supplier Contact to coverage template as preferred resource.

Cause

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