New Customer Address created in Contact Center not visible in AR

(Doc ID 549479.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Receivables - Version to 12.0.0 [Release 11.5.10 to 12.0]
Oracle Teleservice - Version 12.0.1 and later
Oracle Customer Care - Version 11.5.10 to 12.0.0 [Release 11.5 to 12]
Information in this document applies to any platform.


In a Contact Center, user created a new site address for a Customer.
But the Customer Address does not show up in Oracle Receivables (AR) - Customer Standard screen.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms