Contract Termination Error: 'You cannot terminate this contract/line because a service request is pending' (Doc ID 549546.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle Service Contracts - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 13-Aug-2014

Symptoms

When attempting to terminate a contract consisting of 3 lines, the following error occurs:

You cannot terminate this contract/line because a service
request is pending against this contract/line. Please try again later.
(NUMBER=SLA1514).

STEPS

The issue can be reproduced at will with the following steps:

1. Search for a contract using the Contracts Launchpad.

2. Select Tools from the toolbar; select Terminate Contract.  The error occurs.

Cause

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