R12: No Products Found When trying to Add A Product / Item To A Quote In Sales (Doc ID 549870.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Quoting - Version 12.0 to 12.0.4 [Release 12.0]
Information in this document applies to any platform.
***Checked for relevance on 10-Apr-2014***

Symptoms

-- Problem Statement:
On 12.0.x in Production:
No results are returned when searching for items in Quoting .

EXPECTED BEHAVIOR
Expect to see the items when searching for items in Quoting to add product to the quote

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Sale User/Sales Dashboard
2. Click Quote Link
3. Create a quote
4. Try to Add products to the quote
5. No products found, no matter the search criteria

-- Business Impact:
Due to this issue, users cannot create quotes.

Cause

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