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How To Default Notes Type As Private In Teleservice (Doc ID 550500.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Teleservice - Version 12.0.3 and later
Information in this document applies to any platform.

Goal

How do you Default the Note Type as Public, Publish or Private on the Notes portion of the Workbench Tab in the CSXSRISR (Create Service Request form)?

The profile option 'Notes:Default Note Type' has been set to display the status at the Site level, but when creating a new note on a Service Request the default note is not reflecting this value.


Solution

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In this Document
Goal
Solution


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