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Warranty Transfer Not Happening After Field Service Debrief for Replacement (Doc ID 550589.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


Find that replacement of parts in the Field Service Debrief form is not resulting in the transfer of the warranty from the Replaced part to the newly created Replacement Customer Product Instance in Install Base.

EXPECTED BEHAVIOR
-----------------------------------
Expect to see a new warranty contract line created for the replacement part with coverage based on the remaining duration of the warranty that was on the replaced part.


The issue can be reproduced at will with the following steps:

1) Create and assign task to technician
2) Debrief Task using one line to capture the return of the defective part and one line to capture the replacement part
3) On the line for the replacement part, place the instance number of the defective item in the Recovered Instance field.
4) Close Debrief


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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