'Invalid responsibility specified' When Accessing Install Base From Service Request/Contact Center/Lease Center (Doc ID 551637.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Oracle Teleservice - Version 11.5.10 and later
Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 9-Sep-2016**

Symptoms

When attempting to access Install Base from other product modules such as Contact Center, Service Request form or Lease Center the following error occurs:

Error:
'Invalid responsibility specified'


Steps To Reproduce:
Service Request form:
1) Field Service Dispatcher > Service Requests > Install Base > Create Customer Products.
2) Error appears at this point

Lease Center:
1) Create a Lease Contract with a Usage Line attached to it and Book the contract.
2) Go to (R) Lease Center Agent (N) Lease Center
- query for the contract
3) Then go to Assets->Asset Details-> Serial Number tab->click on 'Install Base Configuration' 
- the error is shown.


Cause

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