Delivery Details Status Changes To 'Not Ready to Release' After Being Split For ATO Line Items (Doc ID 552056.1)

Last updated on AUGUST 14, 2024

Applies to:

Symptoms

Pick release completes successfully, but line is not pick released. Order line is in Awaiting shipping status with related delivery detail in a release status of N=NOT READY.
This issue is intermittent and seems to happen for ATO items that are split.

The issue can be reproduced at will with the following steps:
(To reproduce  it is not necessary for steps 1 and 2 as long as the reservation is there before the line is split):

1. Book order with an ATO Item for quantity of 10.
2. Progress the sales order line to AutoCreate the discrete job (which is what puts the shipping detail line in Ready to Release status)
3. Query the order in the Shipping Transaction form to verify the status is Ready to Release
4. Go back to order organizer to the sales order line and click the Actions button and select Split Line (split the line as 5 and 5)
5. Re-query the order in the Shipping Transaction form and you should see the split line now shows as Not Ready to Release even though the sales order line is still reserved to the discrete job.

Changes

Cause

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