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Sales Orders Shipped Complete But Header Status Is Booked. (Doc ID 552061.1)

Last updated on OCTOBER 26, 2020

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
OEXOEORD.fmx


Symptoms

On 11.5.10.2 in Production:
Find that some Sales Orders are shipped complete but the header status is booked.

EXPECTED BEHAVIOR
There are 75 to 80 old orders that will not close. All lines on the orders are CLOSED but the headers are BOOKED.  Requesting that the order headers for these old orders be closed. I would like to change the header status to CLOSED. Tried to Progress the orders and receive the following error: SO # 139865 - Line 1.1 APP_ONT_251013: There are no eligible activities to be completed. The flow may ba completed.  Please see the workflow monitor or status window for more information.

STEPS
Can not reproduce this issue.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot close the orders.




Cause

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In this Document
Symptoms
Cause
Solution
References

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