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Contact Center - Notes: Cannot See The Note Types (Doc ID 552300.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

After adding new Notes Types to the setup and performing the Notes Source Type Mapping, users are still unable to see the Note Types from Contact Center when creating Notes.

The same Notes Types show up in other modules, such as Agent Dashboard.

Solution

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In this Document
Goal
Solution

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