Service Requests Setup: Disconnected from Server Service Request Statuses Form (Doc ID 552944.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Jan-2017***
CSXSEIST.fmb


Symptoms

Error when opening a Service form:
(N) Service Request > Setup > Definitions > Service Request Statuses.

This happens from any responsibility, with any user.

Help -> About Oracle Application shows that the 'Current Form' is:
Form Application : Application Object Library
Form Name : FNDSCSGN
Form Path : UNKNOWN
while it should be:
Form Application : Service
Form Name : CSXSEIST
Form Path: - something like /global/oracle/yourinstancename/cs/11.5.0/forms/US/CSXSEIST.fmx

ERROR:

FRM-92100: Your connection to the Server was interrupted.
This may be the result of a network error, or a failure on the Server.
You will need to reestablish your session.

DETAILS:

Java Exception:
java.lang.ArrayIndexOutOfBoundsException: 852162
at oracle.forms.engine.Runform.getColorEntry(Unknown Source)
...
...
at java.awt.EventDispatchThread.run(Unknown Source)

Changes

Background color for the Form may have been changed.

Cause

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