Workflow Mailer Fails to Start Without Error (Doc ID 553200.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Workflow - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
Workflow Java Mailer
Checked for relevance on 24-AUG-2013


Goal

When attempting to start the Workflow Notification Mailer, the following error appears in the log file:

ERROR:[SVC-GSM-WFMLRSVC-114846-10006 : oracle.apps.fnd.cp.gsc.SvcComponentProcessor.read()]:Error occurred while dequeueing -> oracle.apps.fnd.wf.bes.QueueHandlerException: Could not execute() the CallableStatement or retrieve OUT parameter -> java.sql.SQLException: ORA-25226: dequeue failed, queue APPLSYS.WF_NOTIFICATION_OUT is not enabled for dequeue
ORA-06512: at "APPS.WF_EVENT_OJMSTEXT_QH", line 1080
ORA-06512: at line 1

 

When one looks in the output of $FND_TOP/sql/wfver.sql, one should find the following in the Queue Information section:

Queue Information

Owner Name Status Enqueue Dequeue Retries Retention Delay
------- ------------------- ------- ------- ------- ------- --------- -------
APPLSYS WF_DEFERRED VALID NO YES 5 86400 3600
APPLSYS WF_NOTIFICATION_OUT VALID NO NO 5 86400 3600

 

The above information shows that the WF_DEFERRED and WF_NOTIFICATION_OUT queues have either or both settings for enqueue/dequeue set to NO.

Solution

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