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Why Am I Not Able To See The Return And Exchange Workflow In Transaction Type In OM? (Doc ID 553300.1)

Last updated on OCTOBER 08, 2019

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Information in this document applies to any platform.


Why am I not able to see the Return and Exchange workflow in transaction type in order management?

Please understand the scenario followed in client side below:

Sales order is raised for a product say FG1 and FG1 has COMP1,COMP2,COMP3 as the
components to make the product. In other words Bills of material has the above mentioned c
omponents to manufacture the FG1.

Client make sales order for FG1 and shipped to customer. After receiving the product, customer
found COMP1 is non functioning. So he returns the material and receives the replacement
Item (COMP1).


Client wants to receive the COMP1 by RMA even though COMP1 is not there in Sales Line Item.


For replacement supply of COMP1 they are not raising any sales order and they make excise invoice.
Means they supply material in free of cost, so they don't make sales invoice but they make excise
invoice for the material issue. Also when they issue material that should have the reference of old
sales order.

Therefore NOT able to see the Return and Exchange workflow in transaction type in order management.


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