SRReturnsShipments.fetchSRSRReturnsShipments error item_valdn_orgzn_id found null
(Doc ID 553592.1)
Last updated on MAY 19, 2020
Applies to:Oracle iSupport - Version 126.96.36.199 to 188.8.131.52 [Release 11.5]
Information in this document applies to any platform.
-- Problem Statement:
When attempting to see the Resolution details of an SR in iSupport, the following error occurs:
java.lang.Exception: Error Querying SR Returns and Shipments SRReturnsShipments.fetchSRSRReturnsShipments() Error: item_valdn_orgzn_id found null
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. logon to iSupport
2. select an existing service request
3. in the service request page, select Resolutions link.
4. the reported error occurs
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