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SRReturnsShipments.fetchSRSRReturnsShipments error item_valdn_orgzn_id found null (Doc ID 553592.1)

Last updated on MAY 19, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2:
When attempting to see the Resolution details of an SR in iSupport, the following error occurs:

ERROR
java.lang.Exception: Error Querying SR Returns and Shipments  SRReturnsShipments.fetchSRSRReturnsShipments() Error: item_valdn_orgzn_id found null

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. logon to iSupport
2. select an existing service request
3. in the service request page, select Resolutions link.
4. the reported error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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