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Change To The "Ship To" On Order Header Main Tab, Nulls Out Info On Others Tab (Doc ID 553763.1)

Last updated on OCTOBER 08, 2019

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Information in this document applies to any platform.


On 11.5.10 in Production:
You have a  customer which orders ships.  When an order is first taken, it's often not known where a given ship will be when the product is complete. You therefore initially enter a Sales Order "Ship To" of TBD
(to be determined).  Later when it is time to physically ship the material nears, the customer will tell you where to ship it to.  The OM users then go in and change the "Ship To" on the Order Header "Main" Tab.

Why does the application automatically nulled out or reset everything on the Others Tab? This has caused us problems, as shipping later goes in to ship product, and all the information is gone. This has led to shipping problems.

How can you change the Ship To and keep the other order information as is was when the order was
entered.  This has led to shipping problems.

Desired outcome:
Want the header "ship to" to match the order line "ship to".


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