Service: Table locks on CS_INCIDENTS_ALL_B Causes the WF_DEFERRED Queue to Hang
(Doc ID 554821.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
The workflow Deferred Agent listener randomly is not Processing any events in the WF_DEFERRED queue.
A lock on the table CS_INCIDENTS_ALL_B is causing the agent listener to stop processing until the lock is released.
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