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Service: Table locks on CS_INCIDENTS_ALL_B Causes the WF_DEFERRED Queue to Hang (Doc ID 554821.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

The workflow Deferred Agent listener randomly is not Processing any events in the WF_DEFERRED queue. 

A lock on the table CS_INCIDENTS_ALL_B is causing the agent listener to stop processing until the lock is released.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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