Service: Table locks on CS_INCIDENTS_ALL_B Causes the WF_DEFERRED Queue to Hang (Doc ID 554821.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 19-Feb-2016**

Symptoms

The workflow Deferred Agent listener randomly is not Processing any events in the WF_DEFERRED queue. 

A lock on the table CS_INCIDENTS_ALL_B is causing the agent listener to stop processing until the lock is released.

Cause

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