R12: AP: Cannot Find the Create Invoice Option Under the Finance Tab in iSupplier Portal (Doc ID 554966.1)

Last updated on APRIL 27, 2015

Applies to:

Oracle Payables - Version 12.0.0 to 12.2.4 [Release 12.0 to 12.2]
Oracle iSupplier Portal - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Cannot find the Create Invoice option under the Finance tab in iSupplier, the only options available are Invoices and Payment

EXPECTED BEHAVIOR
Expect Create Invoice option to be available from the iSupplier responsibility

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. Login to 'iSupplier Portal, Full Access' responsibility
2. Navigate to the Finance tab

-> Notice that 'Create Invoice' option is not available.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot create invoices via iSupplier

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms