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11.5.10: Claim Line Zero Amount Error: "Claim lines cannot have both positive and negative amount. Only promotional claim is allow to have both positive and negative claim lines (Doc ID 555026.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Trade Management - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Create claim with multiple lines where one of the lines has a zero amount. System does not allow to close the claim.

Error

Claim lines cannot have both positive and negative amount.
Only promotional claim is allow to have both positive and negative claim lines.

Cause

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In this Document
Symptoms
Cause
Solution
References

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