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Receive App-Per-288974/Ora-20001 when Trying To Update Employee Name. (Doc ID 555581.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Human Resources - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On 12 in Production:
When attempting to update an employee's last name
the following error occurs:

ERROR
APP-PER-288974 There has been an error processing this person. The error encountered is
ORA-20001: HZ_CUST_NAME_UPDT_NOT_ALLOWED: N, POO, 7041' which occurred in procedure per
hrtca_merge.update_tca_person at step 10. Please contact your support representative.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Responsibility: US HR Manager
1. People > Enter and Maintain
2. Query existing person (set up yesterday)
3. Change the spelling of last name
4. Save
5. Receive uploaded error message (must close form)

Cause

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In this Document
Symptoms
Cause
Solution


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