11i Error: 'APP-JTF-210807: No resources found. Please try again.' Inn Schedule Advise When The Install Base Check Box Is Selected? (Doc ID 556623.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Form: CSFDCMAI.fmb - Dispatch Center


Goal

When attempting to assign a resource to a task through the Dispatch Center/Schedule Advise using either 'Intelligent' or  'Assisted' modes with the territory qualifiers, skills and Installed Base (IB) checked, the following error message occurs:

No installed base resources found for the selected task.
--------------------------------------------------------------
APP-JTF-210807: No resources found. Please try again.
--------------------------------------------------------------
APP-JTF-210807: No resources found. Please try again.
--------------------------------------------------------------
APP-JTF-210807: No resources found. Please try again.



The Assignment Manager user guide (Oracle Common Application Components) states the following:

For a service request assignment, when Contracts, Installed Base, and Territories check boxes are all selected in the Assignment Manager window, the Assignment Manager engine checks Contracts preferred resources first.

If a Contracts preferred resource is found, Assignment Manager displays this resource in the Gantt chart and stop the process.

If no resource is found, then Installed Base preferred resources will then be checked. If a preferred resource is found, then return the resource and stop the process.

If not, then Assignment Manager checks Territories for qualified resources.

It is expected to find resources as described in the user guide.

If the Installed Base check box is deselected resources are found, but this is not the functionality expected.

Solution

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