Customer Form, Site Profile Amounts Issue: Profile Amounts Exist for Non-Bill-To Sites
(Doc ID 556902.1)
Last updated on FEBRUARY 18, 2019
Oracle Receivables - Version 22.214.171.124 to 126.96.36.199 [Release 11.5.10] Information in this document applies to any platform.
ARXCUDCI - Customers Standard
There are some customer records for which you have profile amounts defined for non-bill-to sites, such as a Ship-to site. Profile amounts defined for non-bill-to sites do not tally with the profile amounts in the Customer Credit Snapshot Report and this causes confusion.
Profile Amount for Credit Limit for Bill To Purpose = 175,000 Profile Amount for Credit Limit for Ship To Purpose = 300,000
When the customer record is viewed in the for, the Profile: Amounts tab shows the Ship To Purpose's credit limit = 300,000. Meanwhile, the Customer Credit Snapshot Report is showing the Credit Limit = 175,000.
The Customer Credit Snapshot Report uses the Profile Amount for the Bill-to purpose, whereas the Customers Standard form uses the Profile Amount for the Ship-to purpose. This inconsistency is confusing the users.
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