My Oracle Support Banner

Customer Form, Site Profile Amounts Issue: Profile Amounts Exist for Non-Bill-To Sites (Doc ID 556902.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
ARXCUDCI - Customers Standard

Symptoms

There are some customer records for which you have profile amounts defined for non-bill-to sites, such as a Ship-to site. Profile amounts defined for non-bill-to sites do not tally with the profile amounts in the Customer Credit Snapshot Report and this causes confusion.

To illustrate:

Profile Amount for Credit Limit for Bill To Purpose = 175,000
Profile Amount for Credit Limit for Ship To Purpose = 300,000

When the customer record is viewed in the for, the Profile: Amounts tab shows the Ship To Purpose's credit limit = 300,000. Meanwhile, the Customer Credit Snapshot Report is showing the Credit Limit = 175,000.

The Customer Credit Snapshot Report uses the Profile Amount for the Bill-to purpose, whereas the Customers Standard form uses the Profile Amount for the Ship-to purpose. This inconsistency is confusing the users.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.