Customer Form, Site Profile Amounts Issue: Profile Amounts Exist for Non-Bill-To Sites (Doc ID 556902.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
ARXCUDCI - Customers Standard

Symptoms

There are some customer records for which you have profile amounts defined for non-bill-to sites, such as a Ship-to site. Profile amounts defined for non-bill-to sites do not tally with the profile amounts in the Customer Credit Snapshot Report and this causes confusion.

To illustrate:

Profile Amount for Credit Limit for Bill To Purpose = 175,000
Profile Amount for Credit Limit for Ship To Purpose = 300,000

When the customer record is viewed in the for, the Profile: Amounts tab shows the Ship To Purpose's credit limit = 300,000. Meanwhile, the Customer Credit Snapshot Report is showing the Credit Limit = 175,000.

The Customer Credit Snapshot Report uses the Profile Amount for the Bill-to purpose, whereas the Customers Standard form uses the Profile Amount for the Ship-to purpose. This inconsistency is confusing the users.

Cause

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