iAssets Transfer Request Fails with Workflow User-Defined Exception In Get Next Approver Function (Doc ID 557385.1)

Last updated on JULY 18, 2016

Applies to:

Oracle iAssets - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When an iAssets Rule is set up that requires Destination Approval, using employee supervisor hierarchy based approval, a transfer request fails with following workflow error:

--Error
Failed Activity Get Next Approver
Activity Type Function
Error Name 1
Error Message User-Defined Exception
Error Stack AME_ABSOLUTE_JOB_LEVEL_HANDLER.handler(27003) AME_ENGINE.processActionType(27004)
AME_ENGINE.processRules(27005) AME_ENGINE.updateTransactionState(27006)
AME_ENGINE.getNextApprovers(27007) AME_API2.getNextApprovers4(27008)
AME_API.getNextApprover(27009) IAWF.Get_Next_Approver(IAWF, 11001, 166630, Get next approver ID:l_chain_phase=RECEIVE) Wf_Engine_Util.Function_Call(IA_WF_REQUEST_PKG.get_next_approver, IAWF,11001, 166630, RUN)

-- Steps To Reproduce:
1) Set up a Rule in iAssets Setup Administrator that requires some Approval, e.g.:
Name: Test Approval
Description: Test Approval
Corporate Book: <select Corporate Assets book>
Enable for Self-Service Transfer: Yes
Allow user-enterable Transaction Date: Yes
Require iAssets Manager approval before applying any self-service transfers: No
Approval Type: Only Destination approvals required
Approval Method: Employee Supervisor hierarchy based approvals

2) Assign the Rule to the iAssets User responsibility via the Profile Option IA: iAssets Rule Name

3) In the Responsibility iAssets User, create a new Transfer Request for an existing Asset.
Select an Approver in the Destination screen and submit the transaction.

4) The Asset Request Workflow errors

Cause

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