Notification Error when Trying to Approve a Service Contract "A Valid Approver Was Not Found Error" (Doc ID 557697.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.0.3 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 25-Sep-2013***


Symptoms

When attempting to approve a service contract the following error notification is sent and the contract cannot be approved.

Error:
Error Message:
Details: A valid approver was not found for the contract
Contract Number: XXXXXX
Contract Number Modifier: .
Please check AME setup.

ORA-20001: No rules are applicable to this transaction. At least one rule must apply to this
transaction when the value of the attribute AT_LEAST_ONE_RULE_MUST_APPLY is true. in Package
OKS_WF_K_APPROVE Procedure select_next

Steps To Reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
- create a service agreement contract
2. Submit for approval
3. A notification is generated with the above error.

Cause

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