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Credit Check Requests Are Not Getting Generated For Sales Order On Credit Check Hold (Doc ID 558212.1)

Last updated on SEPTEMBER 05, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 30-Jul-2010***

Symptoms


Credit Management is implemented.
When the order amount exceeds the order credit limit, credit hold is applied on the order. But the credit request and the case folders are not getting generated.

Use the below query to check whether the notification is generated or not :

SELECT ROWID ,
TRX_AMOUNT,
APPLICATION_NUMBER,
AR_CMGT_CREDIT_REQUESTS
FROM APPS.AR_CMGT_CREDIT_REQUESTS
WHERE SOURCE_COLUMN2=&SO_NUMBER; -- Sales order number


Changes

Credit limit and Order credit limit were having the same figures. Now Order credit limit is
different from the Credit limit for all the customers.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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