FAQ for Collections Disputes
(Doc ID 558359.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Advanced Collections - Version 126.96.36.199 and later
Information in this document applies to any platform.
Instructions for the reader: This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Disputes.
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In this Document
|Questions and Answers|
|After I submit a Dispute, I get a dialog box that asks me to confirm how my Dispute Confirmation Letter will be sent. How can I turn this functionality off?|
|Can a collector dispute a closed invoice?|
|Why can I not enter a dispute total or percent when I've selected certain Dispute Section selections?|
|How can I dispute a percent?|
|What happens when I click the Dispute Button on the Transaction Details screen?|
|Is this the same Credit Memo Work Flow that iReceivables uses? And if so, does it go to the collector first?|
|Do I have to use this CMWF or can I turn it off?|
|Is the Collections disputing process tied to the Collector Work Bench disputing process?|
|Can I Still Create a Dispute in the Receivables Account Details form? Will it Act Differently than a Dispute Created in Advanced Collections?|
|Why does a partial dispute appear as the full amount due in the 'Amount Overdue' field in Collections Header form (IEXRCALL) and why is it not excluded from the Collection strategy like a fully disputed invoice?|