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FAQ for Collections Disputes (Doc ID 558359.1)

Last updated on MAY 06, 2019

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Purpose

Instructions for the reader: This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Disputes.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 After I submit a Dispute, I get a dialog box that asks me to confirm how my Dispute Confirmation Letter will be sent.  How can I turn this functionality off?
 Can a collector dispute a closed invoice?
 Why can I not enter a dispute total or percent when I've selected certain Dispute Section selections? 
 How can I dispute a percent?
 What happens when I click the Dispute Button on the Transaction Details screen?
 Is this the same Credit Memo Work Flow that iReceivables uses? And if so, does it go to the collector first?
 Do I have to use this CMWF or can I turn it off?
 Is the Collections disputing process tied to the Collector Work Bench disputing process? 
 Can I Still Create a Dispute in the Receivables Account Details form?   Will it Act Differently than a Dispute Created in Advanced Collections?
 Why does a partial dispute appear as the full amount due in the 'Amount Overdue' field in Collections Header form (IEXRCALL) and why is it not excluded from the Collection strategy like a fully disputed invoice?
References

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