FAQ for Collections Disputes
(Doc ID 558359.1)
Last updated on MAY 21, 2024
Applies to:
Oracle Advanced Collections - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Purpose
Instructions for the reader: This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Disputes.
Questions and Answers
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In this Document
Purpose |
Questions and Answers |
After I submit a Dispute, I get a dialog box that asks me to confirm how my Dispute Confirmation Letter will be sent. How can I turn this functionality off? |
Can a collector dispute a closed invoice? |
Why can I not enter a dispute total or percent when I've selected certain Dispute Section selections? |
How can I dispute a percent? |
What happens when I click the Dispute Button on the Transaction Details screen? |
Is this the same Credit Memo Work Flow that iReceivables uses? And if so, does it go to the collector first? |
Do I have to use this CMWF or can I turn it off? |
Is the Collections disputing process tied to the Collector Work Bench disputing process? |
Can I Still Create a Dispute in the Receivables Account Details form? Will it Act Differently than a Dispute Created in Advanced Collections? |
References |