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Frequently Asked Questions - Collections General (Doc ID 558682.1)

Last updated on JULY 15, 2019

Applies to:

Oracle Advanced Collections - Version 11.5.6 to 12.0.0 [Release 11.5.6 to 12.0]
Information in this document applies to any platform.

Purpose

This FAQ document identifies the most frequently reported How-To questions relating to the Oracle Collections Release 11i and R12.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1.  Do I need to have Telesales/Sales installed to use Oracle Collections?
 2.  Can you have AR Invoices and Leasing Invoices in the same Operating Unit prior to 11i.IEX.H?
 3.  Why are notes/comments in made in Receivables not seen on the Advanced Collections forms?
 4.  Can you create Claims in Collections?
 5.  Why does the UOM Setup need to be complete for the Strategy Processing?
 6.  How does a status of "Closed" populate in the Collections Status field in the Collections header?
 7.  What happens to a customer that is put in bankruptcy status? Can it be moved out of that status again?
 8.  How can the Strategies be moved to the next work item if the previous work item is Manual?
 9.  How is the Delinquency Status Prioritization used?
 10.  Are the Active, Pending and Complete status, in the Node, on the UWQ supposed to total the Node Count?
 11.  If I create a new Receipt Class for iPayment and deactivate the old one, what needs to be updated in Collections for Collections to be able to accept credit card payments?
 12.  Why are all customers in all Operating Units listed when the Customer Search function is used in Collections?
 13.  In Collections, customer data for related customers cannot be seen.  Should this be possible?
 14.  In the UWQ, under the delinquent accounts node, when selecting a customer's delinquent transactions, is it possible to have the "Include Current" box checked by default?
 15.  Can you show customers across Operating Units in the UWQ?
 16.  Can you turn off Credit Memo Workflow for Disputes in Collections?
 17.  Is there a Follow-Up Task for each Broken Promise in a Mass Promise, or 1 task for the Mass Promise?
 18.  Can Oracle Support help troubleshoot a performance issue with a custom scoring engine?
 19.  Why is a newly created Dispute Reason value not displayed when added the IEX: Collections Lookup?
 20.  How are Skills assigned to Collections Groups or Employees?
 21.  How does the Resend button work in the History Tab for Dunning rows?
 22.  Is there a way to add contacts in Collections?
 23. Can you score an Account, if the Account has no Delinquencies?
References

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