Frequently Asked Questions - Collections General
(Doc ID 558682.1)
Last updated on JULY 15, 2019
Applies to:Oracle Advanced Collections - Version 11.5.6 to 12.0.0 [Release 11.5.6 to 12.0]
Information in this document applies to any platform.
This FAQ document identifies the most frequently reported How-To questions relating to the Oracle Collections Release 11i and R12.
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In this Document
|Questions and Answers|
|1. Do I need to have Telesales/Sales installed to use Oracle Collections?|
|2. Can you have AR Invoices and Leasing Invoices in the same Operating Unit prior to 11i.IEX.H?|
|3. Why are notes/comments in made in Receivables not seen on the Advanced Collections forms?|
|4. Can you create Claims in Collections?|
|5. Why does the UOM Setup need to be complete for the Strategy Processing?|
|6. How does a status of "Closed" populate in the Collections Status field in the Collections header?|
|7. What happens to a customer that is put in bankruptcy status? Can it be moved out of that status again?|
|8. How can the Strategies be moved to the next work item if the previous work item is Manual?|
|9. How is the Delinquency Status Prioritization used?|
|10. Are the Active, Pending and Complete status, in the Node, on the UWQ supposed to total the Node Count?|
|11. If I create a new Receipt Class for iPayment and deactivate the old one, what needs to be updated in Collections for Collections to be able to accept credit card payments?|
|12. Why are all customers in all Operating Units listed when the Customer Search function is used in Collections?|
|13. In Collections, customer data for related customers cannot be seen. Should this be possible?|
|14. In the UWQ, under the delinquent accounts node, when selecting a customer's delinquent transactions, is it possible to have the "Include Current" box checked by default?|
|15. Can you show customers across Operating Units in the UWQ?|
|16. Can you turn off Credit Memo Workflow for Disputes in Collections?|
|17. Is there a Follow-Up Task for each Broken Promise in a Mass Promise, or 1 task for the Mass Promise?|
|18. Can Oracle Support help troubleshoot a performance issue with a custom scoring engine?|
|19. Why is a newly created Dispute Reason value not displayed when added the IEX: Collections Lookup?|
|20. How are Skills assigned to Collections Groups or Employees?|
|21. How does the Resend button work in the History Tab for Dunning rows?|
|22. Is there a way to add contacts in Collections?|
|23. Can you score an Account, if the Account has no Delinquencies?|