R12 - Receive Warning 'Duplicate prevention is not available' When Querying For Customers in Customers Screen
(Doc ID 558917.1)
Last updated on JULY 12, 2017
Applies to:Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
After setting the following profile options at the site level:
HZ: Duplicate Allowed = No
HZ: Enable Duplicate Prevention at Party Creation = Person or Organization
HZ: Match Rule for Contact Duplicate Prevention = SAMPLE: SEARCH
HZ: Match Rule for Organization Duplicate Prevention = SAMPLE: SEARCH
HZ: Match Rule for Person Duplicate Prevention = SAMPLE: SEARCH
The users are getting a Warning on the Customers screen when querying for customers:
Duplicate prevention is not available. Please contact your System Administrator to enable this functionality."
Steps to Reproduce:
- Responsibility: Receivable Manager
- Navigation: Customers > Customers
-Query a customer.
-Click on Go. The warning message appears.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!