My Oracle Support Banner

R12 - Receive Warning 'Duplicate prevention is not available' When Querying For Customers in Customers Screen (Doc ID 558917.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.


After setting the following profile options at the site level:

HZ: Duplicate Allowed = No
HZ: Enable Duplicate Prevention at Party Creation = Person or Organization
HZ: Match Rule for Contact Duplicate Prevention = SAMPLE: SEARCH
HZ: Match Rule for Organization Duplicate Prevention = SAMPLE: SEARCH
HZ: Match Rule for Person Duplicate Prevention = SAMPLE: SEARCH

The users are getting a Warning on the Customers screen when querying for customers:

Duplicate prevention is not available. Please contact your System Administrator to enable this functionality."

Steps to Reproduce:

- Responsibility: Receivable Manager
- Navigation:  Customers > Customers 
-Query a customer.
-Click on Go.  The warning message appears.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.