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Repair Order Serial Number Not Defaulted At Pick Release (Doc ID 559237.1)

Last updated on JULY 04, 2018

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When creating a Repair Order with 'Return' and 'Ship' Logistics lines, Serial number are on both lines.
When shipping a repaired part back to customer, expect the system to pick release the serial number on the Logistics 'ship' line, but it is picking an earlier Serial Number.

STEP TO REPRODUCE
1. In Material Workbench..
   Quantity on hand – 2 units before Return and Repair Transaction for Service Request and Repair Order
   Note the two Serial Numbers  – S1 and S2

2. Create a new Service Request and  Repair Order, and have Serial Number defaulted to S3

3. 'Book' the Return Line and perform a RMA (Receipt).

4. After receiving of customer’s return for repair, on-hand increase to 3

5. Ship repaired part back to customer.
    Book and Ship Ship Line
    Repair Order where Serial Number is S3 => Process => Find => View Update Allocations => Lot/Serial => Serial entry screen where serial number is S2 but expect the system to default to serial number on Repair Order, which is S3

WORKAROUND:
Override the serial number when transacting the move orde.

Cause

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In this Document
Symptoms
Cause
Solution
References

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