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RIQ and Remote RIQ is not Returning SMC Based Rates if a Zero Weight Ship Unit is Used (Doc ID 559468.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5.03.04 to 5.5.05
This problem can occur on any platform.

Symptoms

-- Problem Statement:
When running an Rate Inquiry request ( RIQ ) via the UI or sending in a RIQ request via integration to Oracle Transportation Management, ( OTM ) rates from the SMC external rating engine are not being returned if some of the lines in the RIQ request have zero weight.

-- Steps To Reproduce:
Run and RIQ request via the UI or send in an RIQ request in via integration with several ship units, one of which has a valid weigh and another that has zero weight.

-- Business Impact:
Users are unable to see all of the available shipping options since the SMC based rates are not being returned.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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