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RIQ and Remote RIQ is not Returning SMC Based Rates if a Zero Weight Ship Unit is Used (Doc ID 559468.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Transportation Management - Version 5.5.03 to 5.5.05 [Release 5.5]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
When running an Rate Inquiry request ( RIQ ) via the UI or sending in a RIQ request via integration to Oracle Transportation Management, ( OTM ) rates from the SMC external rating engine are not being returned if some of the lines in the RIQ request have zero weight.

-- Steps To Reproduce:
Run and RIQ request via the UI or send in an RIQ request in via integration with several ship units, one of which has a valid weigh and another that has zero weight.

-- Business Impact:
Users are unable to see all of the available shipping options since the SMC based rates are not being returned.

Cause

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In this Document
Symptoms
Cause
Solution
References


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