RIQ and Remote RIQ is not Returning SMC Based Rates if a Zero Weight Ship Unit is Used
Last updated on JULY 09, 2014
Applies to:Oracle Transportation Management - Version: 5.5.03.04 to 5.5.05
This problem can occur on any platform.
When running an Rate Inquiry request ( RIQ ) via the UI or sending in a RIQ request via integration to Oracle Transportation Management, ( OTM ) rates from the SMC external rating engine are not being returned if some of the lines in the RIQ request have zero weight.
-- Steps To Reproduce:
Run and RIQ request via the UI or send in an RIQ request in via integration with several ship units, one of which has a valid weigh and another that has zero weight.
-- Business Impact:
Users are unable to see all of the available shipping options since the SMC based rates are not being returned.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms