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Insufficient Security Privileges when trying to synch Oracle Sales With MS Outlook (Doc ID 559470.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Sales for Handhelds - Version 12.0 to 12.1.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to synchronize Oracle Sales tasks with MS Outlook calendar, the following error
occurs:

 

Synchronization completed with warnings. Click the View Log button to view the warnings.


Warnings are as follows:

Insufficient security privileges. user requires security function CAC_SYNC_TASK to synchronize APPT.
Insufficient security privileges. user requires security function CAC_SYNC_CONTACT to synchronize CONTACT
Insufficient security privileges. user requires security function ASP_EIP_SECURITY to synchronize EMAIL
Insufficient security privileges. user requires security function CAC_SYNC_TASK to synchronize TASK

 

The issue can be reproduced at will with the following steps:

Sales User responsibility > Preferences > Outlook synchronization > Client download
Click on the link and download the software
Install the software
Go to MS Outlook > Oracle menu > Synchronize > enter user & password > click on 'Yes'

Cause

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